Privacy Policy – Sabong Max Online Casino Philippines

Our Commitment to Your Privacy

At Sabong Max, we take the privacy of every kabayan seriously. This Privacy Policy explains how Sabong Max collects, stores, uses, and shares the personal information you provide when you use our online casino, sports betting, boxing, MMA, basketball, and poker services available at sabongmax.click.

By registering an account or continuing to use any part of the Sabong Max platform, you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using the site and contact our support team so we can help close your account in an orderly way.

This policy applies to all visitors, registered players, and any person who interacts with our website, mobile-optimised pages, promotional emails, or customer support channels. We update this Privacy Policy from time to time to reflect changes in law, technology, and our business operations. The date of the most recent revision will always appear at the top of this page, so bookmark this page and check back regularly.

Last updated: 1 July 2025

1. What Personal Information We Collect

When you use Sabong Max, we may collect the following categories of personal data:

• Identity information – full name, date of birth, nationality, and a copy of a government-issued ID (e.g., PhilSys national ID, passport, or driver's licence).
• Contact information – mobile number (usually a PH number), email address, and residential address in the Philippines.
• Account credentials – username and hashed password (we never store your raw password).
• Financial information – GCash account number, Maya wallet, GrabPay details, Coins.ph reference, InstaPay/PESONet bank details (BDO, BPI, UnionBank, etc.), or Visa/Mastercard card details used for deposits and withdrawals. We do not store full card numbers on our servers; card data is handled by our PCI-DSS-compliant payment processor.
• Transaction history – deposit records, withdrawal requests, wager history, bonus claims, and win/loss summaries.
• Device and technical data – IP address, browser type, operating system, screen resolution, referral URL, and session timestamps.
• Behavioural data – pages visited, games played, session duration, betting patterns, and feature interactions.
• Communications – messages sent to our live chat, email support, or social media channels.
• Voluntary information – survey responses, feedback forms, and any additional details you choose to share with us.

We only ask for what we genuinely need. If you ever feel unsure about why we are asking for a specific piece of information, reach out to our support team at support@sabongmax.click before submitting it.

2. How We Collect Your Information

Sabong Max collects personal data through the following channels:

• Registration form – you provide your name, email, phone number, and date of birth when creating a Sabong Max account.
• KYC verification – to comply with Philippine anti-money laundering regulations and PAGCOR licensing requirements, we ask for identity documents at account verification stage.
• Deposit and withdrawal flows – payment details are captured when you fund your account or request a cash-out via GCash, Maya, or bank transfer.
• Cookies and tracking technologies – our website uses cookies, local storage, and pixel tags to remember your preferences, maintain your login session, and understand how players use Sabong Max (see Section 8 for full cookie details).
• Third-party sources – identity verification providers, fraud-prevention databases, and analytics partners may share data with us to supplement what you provide directly.
• Customer support interactions – when you contact us via chat, email, or phone, we record the conversation for training and quality purposes.

3. Why We Use Your Personal Information

We use the data we collect for the following purposes:

• Account management – creating and maintaining your Sabong Max player account, authenticating logins, and enforcing account security.
• Service delivery – processing bets, casino game results, withdrawals to your GCash or bank account, and bonus rewards.
• Identity and age verification – confirming you are at least 21 years old as required by PAGCOR rules for online gambling in the Philippines.
• Fraud and money laundering prevention – screening transactions against watchlists, detecting suspicious activity, and complying with the Anti-Money Laundering Act (AMLA) of the Philippines.
• Responsible gaming – monitoring for signs of problem gambling and enforcing self-exclusion or deposit limit requests you make through our Responsible Gaming tools.
• Customer support – responding to your queries, resolving disputes, and improving our service quality.
• Marketing communications – sending you promotional offers, reload bonuses, and event invitations — but only if you have opted in. You can unsubscribe at any time.
• Legal and regulatory compliance – fulfilling obligations under Philippine law, including tax reporting and law enforcement requests served with proper legal authority.
• Platform improvement – analysing aggregate usage data to improve website performance, game selection, and user experience for all Sabong Max members.

4. Legal Bases for Processing

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, Sabong Max processes your personal data on the following legal bases:

• Contractual necessity – processing required to provide the services you signed up for (running your account, processing bets, managing withdrawals).
• Legal obligation – processing mandated by Philippine law, PAGCOR conditions of licence, AMLA compliance, and court/regulatory orders.
• Legitimate interests – fraud prevention, network security, and service improvement where our interests are not overridden by your rights.
• Consent – marketing emails, personalised promotions, and non-essential cookies, which you can withdraw at any time.

5. Sharing Your Information With Third Parties

Sabong Max does not sell your personal data to anyone. We will never trade your information for profit. However, we do share data with trusted partners as described below:

• Payment processors – GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet operators, and Visa/Mastercard acquiring banks to process your deposits and withdrawals securely.
• Identity verification providers – KYC and AML screening partners to comply with PAGCOR and AMLA requirements.
• Game software providers – licensed casino game studios that supply the slots, live dealer tables, and sports betting engines on our platform. These providers process limited technical data to run the games fairly.
• Analytics and fraud tools – technology partners who help us detect cheating, protect accounts, and understand platform usage in aggregate.
• Regulatory and law enforcement authorities – PAGCOR, AMLC, the National Privacy Commission, the Bureau of Internal Revenue, and Philippine courts when required by law.
• Corporate transactions – in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections.

All third parties we work with are bound by data processing agreements and are required to maintain appropriate security standards.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by Philippine law. Specifically:

• Active account data is retained for the lifetime of your Sabong Max account plus five (5) years after closure, in line with AMLA record-keeping requirements.
• Transaction and wagering records are retained for a minimum of five (5) years.
• Customer support communications are retained for two (2) years.
• Marketing consent records are retained until you withdraw consent, plus one (1) additional year.
• Technical logs (IP addresses, session data) are retained for up to twelve (12) months unless a longer period is needed for an ongoing investigation.

When retention periods expire, we securely delete or anonymise your data so it can no longer be linked to you.

7. Data Security

Keeping your account safe is something Sabong Max treats as a top priority. We implement the following technical and organisational security measures:

• TLS/SSL encryption – all data transmitted between your browser or mobile device and our servers is encrypted in transit.
• Hashed passwords – your password is stored as a salted hash. Even our own team cannot read it.
• Two-factor authentication (2FA) – available on all accounts via OTP sent to your registered mobile number.
• Firewall and intrusion detection – our servers are protected by enterprise-grade firewall rules and 24/7 monitoring.
• Access controls – employee access to personal data is restricted on a need-to-know basis, and all access is logged and audited.
• Regular security audits – we conduct penetration testing and vulnerability assessments at least annually.

Even with these measures, no system is completely immune to risk. If you suspect unauthorised access to your account, contact us immediately at support@sabongmax.click or through our 24/7 live chat.

8. Cookies and Tracking Technologies

Sabong Max uses cookies and similar technologies to make the site work properly and to improve your experience. Here's a quick breakdown:

• Essential cookies – required for the site to function (login sessions, CSRF protection, load balancing). You cannot opt out of these without stopping use of the site.
• Preference cookies – remember your language, time zone, and display settings so you do not have to reconfigure every time you visit.
• Analytics cookies – help us understand which pages are popular, where players drop off, and how to improve navigation. We use aggregated, anonymised data only.
• Marketing cookies – track whether you came to Sabong Max from a promotional campaign so we can measure the effectiveness of our offers. These are only set with your consent.

You can manage cookie preferences through your browser settings or via the cookie consent banner displayed on your first visit. Withdrawing consent for non-essential cookies will not affect your ability to play on Sabong Max.

9. Your Rights Under the Philippine Data Privacy Act

As a data subject under RA 10173, you have the following rights regarding your personal information held by Sabong Max:

• Right to be informed – know what data we collect and why before it is collected.
• Right of access – request a copy of the personal data we hold about you.
• Right to rectification – ask us to correct inaccurate or incomplete data.
• Right to erasure – request deletion of your data when it is no longer needed, subject to legal retention obligations.
• Right to object – opt out of processing based on legitimate interests, especially direct marketing.
• Right to data portability – receive your data in a structured, machine-readable format.
• Right to withdraw consent – withdraw any consent you have given at any time, without affecting the lawfulness of prior processing.
• Right to lodge a complaint – file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

To exercise any of these rights, send a written request to support@sabongmax.click with the subject line "Data Privacy Request." We will respond within fifteen (15) business days as required by the NPC.

10. Children's Privacy

Sabong Max is strictly for adults aged 21 and above, as required by PAGCOR regulations. We do not knowingly collect personal information from minors. If we discover that a registered account belongs to someone under 21, we will immediately suspend the account, void any winnings, and delete the associated data. If you believe a minor has opened an account on our platform, please report it to support@sabongmax.click right away.

11. International Data Transfers

Some of our technology partners, game providers, and cloud infrastructure are located outside the Philippines. When personal data is transferred outside the country, Sabong Max ensures that appropriate safeguards are in place — such as standard contractual clauses or adequacy decisions — to maintain a level of protection consistent with the Philippine Data Privacy Act. We only transfer data to countries or organisations that can guarantee adequate protection for your rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify you via email (if you have opted in to communications) and display a prominent notice on the Sabong Max homepage for at least thirty (30) days. Continued use of the platform after the effective date of an updated policy constitutes acceptance of the new terms. If you disagree with a change, you may close your account before the new policy takes effect.

13. Contact Our Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how Sabong Max handles your personal data, please reach out to our Data Protection Officer:

• Email: support@sabongmax.click
• Subject line: Data Privacy Inquiry / Data Privacy Request
• Response time: Within 15 business days

For escalated concerns, you may also file a complaint directly with the Philippine National Privacy Commission (NPC) at complaints@privacy.gov.ph.